Frequently Asked Questions

ORDERS & SHIPPING

Q1. How long does delivery take?
Orders are processed within 1 business day and delivered within 3–7 business days, depending on your location.

Q2. Do you offer Cash on Delivery (COD)?
Yes, COD is available.
A small handling charge is applied on COD orders.

Prepaid orders are faster and recommended.

Q3. Is shipping free?
Yes, we offer free shipping on orders above ₹999.
Shipping charges apply for orders below this value.

Q4. How can I track my order?
Once your order is shipped, you will receive a tracking link to monitor your delivery.

Q5. Do you deliver across India?
Yes, we offer Pan India delivery.

PRODUCTS & QUALITY

Q6. Is the jewellery skin-friendly?
Yes, our jewellery is designed to be comfortable and skin-friendly for everyday wear.

Q7. Is the jewellery anti-tarnish?
Our products are made with a quality finish, but durability depends on usage and care.

Proper care helps maintain the shine longer.

Q8. Can I wear it daily?
Yes — our jewellery is selected for daily wear comfort + trendy styling.

Q9. Will the product look exactly like the photos?
We try our best to display products accurately.
However, slight variations may occur due to lighting and screen settings.

Q10. Will the jewellery cause irritation?
Our products are generally skin-friendly.
However, sensitivity may vary from person to person.

RETURNS & REPLACEMENT

Q11. Do you offer returns or refunds?
No, we currently do not offer returns or refunds.

Q12. What if I receive a damaged or wrong product?
We offer replacement support for:

  • Damaged items
  • Wrong products
  • Missing items

Q13. What is required for replacement?
A clear unboxing video is mandatory.

The video must be recorded while opening the package.

Q14. How soon should I report an issue?
Within 24 hours of delivery.

Q15. Can I exchange the product?
No, we do not offer exchanges.
Only replacement for valid issues is available.

IMPORTANT POLICIES

Q16. Why is an unboxing video required?
It helps us verify issues quickly and ensures fair support for genuine customers.

Q17. Can I return if I don’t like the product?
No. Returns are not accepted for:

  • Personal preference
  • Change of mind

Q18. Are slight design variations normal?
Yes, minor variations may occur between batches and are not considered defects.

Q19. What if stones or parts come loose?
In some cases, minor adjustments may be needed.
This is not considered a manufacturing defect.

PAYMENTS

Q20. What payment methods do you accept?
We accept:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Cash on Delivery (COD)

Q21. Is it safe to pay online?
Yes, all payments are processed through secure payment gateways.

SUPPORT

Q22. How can I contact Shynel?
You can reach us via: