Return & Exchange Policy

Return & Replacement Policy

We follow a strict quality check before dispatch to ensure you receive the best. As our products are personal-use Jewellery, we offer replacement only for valid issues. Please read the conditions below carefully before placing your order.

Replacement Eligibility

Replacement is applicable only under the following conditions:

  • Product received is damaged
  • Product received is incorrect
  • Item is missing from the package

Requirements:

  • Issue must be reported within 24 hours of delivery
  • A clear unboxing video is mandatory
  • Product must be unused and in original condition

Non-Returnable Items

We do not accept returns or replacements for:

  • Used or worn products
  • Damage caused after delivery
  • Change of mind or personal preference
  • Minor color variations due to lighting/screen
  • Sale or discounted items (if applicable)

Exchange Policy

  • We do not offer exchanges for different products
  • Only same product replacement is provided (if eligible)
  • Replacement is subject to availability of stock

Refund Policy

  • We do not offer refunds
  • Only replacement is provided for valid cases

Return / Replacement Process

How to Request a Replacement
    • Contact us within 24 hours of delivery
    • Share your Order ID + unboxing video
    • Our team will review your request
    • Once approved, replacement will be arranged
    • Delivery timeline will be similar to standard shipping

Contact Info

For any support or queries:

  • Instagram: @shynel.in
  • Email:Shynelofficial@gmail.com

Support is available to assist you with genuine concerns.