Return & Exchange Policy
Return & Replacement Policy
We follow a strict quality check before dispatch to ensure you receive the best. As our products are personal-use Jewellery, we offer replacement only for valid issues. Please read the conditions below carefully before placing your order.
Replacement Eligibility
Replacement is applicable only under the following conditions:
- Product received is damaged
- Product received is incorrect
- Item is missing from the package
Requirements:
- Issue must be reported within 24 hours of delivery
- A clear unboxing video is mandatory
- Product must be unused and in original condition
Non-Returnable Items
We do not accept returns or replacements for:
- Used or worn products
- Damage caused after delivery
- Change of mind or personal preference
- Minor color variations due to lighting/screen
- Sale or discounted items (if applicable)
Exchange Policy
- We do not offer exchanges for different products
- Only same product replacement is provided (if eligible)
- Replacement is subject to availability of stock
Refund Policy
- We do not offer refunds
- Only replacement is provided for valid cases
Return / Replacement Process
How to Request a Replacement
- Contact us within 24 hours of delivery
- Share your Order ID + unboxing video
- Our team will review your request
- Once approved, replacement will be arranged
- Delivery timeline will be similar to standard shipping
Contact Info
For any support or queries:
- Instagram: @shynel.in
- Email:Shynelofficial@gmail.com
Support is available to assist you with genuine concerns.